Privacy Policy

Last updated: 21 January 2026

Colorfast Agency (referred to as Colorfast, we, us or our) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information, and how you can access or correct it.

This policy applies to our website, services, communications, and any lead forms or advertising we run on platforms such as Meta (Facebook and Instagram).

1. Who we are

Business name: Colorfast Agency
Website: https://www.colorfast.net.au/
Email: mail@colorfast.net.au
Phone: (02) 4982 0026
Address: 4/23 Shearwater Dr, Taylors Beach NSW 2316

2. What personal information we collect

We may collect personal information including:

  • Name

  • Email address

  • Phone number

  • Business name, role and industry

  • Marketing preferences and enquiry details

  • Information you submit via forms, surveys or messages

  • Website usage data such as IP address, browser type, device info, pages visited, and referral sources

  • Advertising data such as which ads you clicked or forms you submitted

If you apply for a role or contract with us, we may also collect recruitment related information such as your resume and portfolio.

3. How we collect personal information

We collect personal information when you:

  • Visit our website

  • Submit a form on our website or through an advertising platform

  • Book a call or meeting with us

  • Subscribe to updates or marketing communications

  • Message us via email, SMS, phone, social media or other channels

  • Engage with our ads on platforms like Meta, Google, LinkedIn and others

Some information is collected automatically through cookies, pixels and analytics tools.

4. Why we collect your information and how we use it

We collect and use personal information to:

  • Respond to enquiries and communicate with you

  • Assess fit for our services and book calls or meetings

  • Provide marketing, creative and digital services

  • Send service related updates and information you request

  • Send marketing communications including email and SMS where permitted

  • Improve our website, marketing performance and customer experience

  • Maintain business records, administration and billing

  • Comply with legal obligations and resolve disputes

5. Marketing communications and consent

If you provide your details through a form, enquiry, booking, or lead ad, we may contact you by email, phone or SMS to follow up on your enquiry, provide requested information, and discuss whether there is a potential fit.

Where required by law, we will only send marketing communications with your consent. You can opt out at any time by:

  • Using the unsubscribe link in an email

  • Replying STOP to SMS messages

  • Contacting us using the details in this policy

Opting out of marketing does not affect service or transactional messages we may need to send.

6. Meta Lead Ads and advertising platforms

If you submit your information via a Meta Lead Form or other advertising platform, we receive the information you provide in that form. Meta and other platforms may also collect information about your interaction with ads according to their own policies.

We use advertising tools such as Meta Pixel, Conversions API, Google Analytics and similar technologies to understand ad performance, measure conversions, and improve targeting. These tools may use cookies and similar identifiers.

7. Disclosure of personal information

We may disclose your personal information to trusted third parties where necessary to operate our business, including:

  • CRM and automation platforms (for example, GoHighLevel)

  • Email and SMS service providers

  • Website hosting, analytics and tracking tools

  • Payment processors and accounting providers

  • Contractors and service providers who assist with delivering our work (such as photographers, videographers, designers, developers)

  • Professional advisers such as lawyers and accountants

  • Government bodies or regulators where required by law

We do not sell your personal information.

8. Overseas disclosure

Some of our service providers may store or process data outside Australia. When this occurs, we take reasonable steps to ensure your information is handled in a way that is consistent with this Privacy Policy and Australian privacy laws.

9. Data security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes administrative, technical and physical safeguards.

We retain personal information only for as long as necessary to provide services, meet business needs, or comply with legal obligations. When no longer required, we take reasonable steps to destroy or de identify it.

10. Access and correction

You may request access to personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete or misleading. To make a request, contact us using the details below.

11. Cookies and analytics

Our website may use cookies and similar technologies to improve functionality, measure performance and personalise content. You can manage cookies via your browser settings. Disabling cookies may affect website performance.

12. Complaints

If you have a complaint about how we handle your personal information, please contact us. We will respond within a reasonable time and work to resolve the issue.

13. Contact us

For privacy enquiries, access or correction requests, or complaints:

Colorfast Agency
Email: mail@colorfast.net.au
Phone: (02) 4982 0026
Address: 4/23 Shearwater Dr, Taylors Beach NSW 2316